Veeam Backup- & Copy-jobs issues pointing to SoBR

Hi everyone

Last week I had some issues with Veeam jobs pointing to a Scale-out Backup Repository (SoBR).

Issues

• Some jobs stopped at 99% (all VMs were processed, but the job did not finish)
• Some copy-jobs failed with following message: Cannot connect to target backup repository
  

 

 

• Some jobs had the error Attribute ‘ServerName’ was not found
  
  

 

 

 

Workaround

One workaround was, to rename all copyjobs-folder at each SoBR extent and perform a Full copy-job. But this was not the solution for all (other) problems.

 

Solution

After some research I found something in the Veeam Community – so we created a support case and fer to issue number #90181. (if you have the same issue, create a case and refer to the issue number #90181)

Veeam provided us the fix very quick (it took less than 1 hour – fantastic support 🙂 as usual). So we had to replace 4 files – followed with this instructions:

1) Ensure all jobs are stopped 
2) Go to Veeam Backup Server and verify you are running proper version 9.5.0.771. You can check it browsing Option -> Help -> About 
3) Stop all Veeam B&R services manually 
4) Rename files in the install directory with the same name as files in the hotfix  to _original in the installation folder (default path C:\Program Files\Veeam\Backup and Replication\Backup)
5) Afterwards copy files from the archive 
6) Start all Veeam B&R services manually

After the start of all services, nothing happens. So I checked the logs:

So we decided to restart the SQL Services as well – and to be sure – we restated the whole VBR – Server. And after this restart, everything is working as expected.

Fix Included in Veeam v9.5 Update 1?

I asked the Veeam Support, if this fix will be included in v9.5 Update 1 – and it is not at this time. (3.1.2017)